Refund Policy
We are committed to delivering high-quality pickleball training programmes. This Refund Policy outlines the conditions under which refunds may be requested and granted.
1. Refund Request Timeframe
All refund requests must be submitted in writing within 7 days from the date of purchase or at least 48 hours prior to the commencement of the first scheduled session, whichever is earlier. Requests received outside of this timeframe will not be eligible for a refund.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
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Medical conditions or injuries preventing participation (valid supporting documentation required)
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Relocation or significant change in personal circumstances
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Programme cancellation by the academy without a suitable replacement offered
3. Refund Amounts
Refunds may be considered under the following circumstances:
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Full Refund: Granted if the request is made within the eligible timeframe and no sessions have been attended.
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Partial Refund: If a programme has commenced, any approved refund will be prorated based on the number of unused sessions, less any administrative or processing fees.
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No Refund: No refunds will be issued once the programme has been substantially utilised, or for missed sessions due to personal scheduling conflicts.
4. Non-Refundable Items
Promotional packages, discounted bundles, and special offers are strictly non-refundable unless otherwise stated.
5. Processing of Refunds
Approved refunds will be processed within 14 business days via the original mode of payment, unless otherwise agreed.
The academy reserves the right to review all refund requests on a case-by-case basis and to amend this policy at any time without prior notice.